Terms & Conditions
(This does not affect your statutory rights)
1.0 VAT – Value Added Tax
1.1 All prices are inclusive of the standard rate of VAT.
2.1 We reserve the right to alter our prices at any time without prior notice to our customers.
3.0 Treating stains
3.1 We do not guarantee the removal of any stains
3.2 The basic price of cleaning does not include the removal of stains.
3.3 Stain removal is often made easier if stains are identified at the time of leaving the garment. Unusual stains can be treated before dry-cleaning to improve results.
3.4 An extra charge may apply where garments need extra treatment, depending on the time and costs involved.
4.0 Collection & Delivery
4.1 We take no responsibility for any items lost or damaged that were not listed on the “Collection & Delivery Cards”.
4.2 We will ask for a signature upon delivery from the customer (or any other individual the customer has asked to accept the delivery) on the same collection & delivery card. This is to confirm all items have been delivered in full to the customers satisfaction. If there are any queries or complaints the customer must raise them within 5 days of delivery.
4.3 We reserve the right to decline collecting or delivering above the third floor of any building unless an operating lift is available.
4.4 We reserve the right to decline services in the event of repeated inability to gain access to the customers collection / delivery address.
4.5 Time and dates we quote are only estimates and do not form a contract. Times may vary due to volume, breakdown and other outside influences.
4.6 Our collection & deliver service is only free for customers in certain postal code areas and on certain days.
4.7 A charge may be applied depending on collection / delivery address or if we are asked to return collected items without undertaking any cleaning / services.
5.0 Right to decline service
5.1 We reserve the right to decline services to any customer including but not limited to circumstances of actual or implied physical or verbal abuse towards our company or our employees.
6.0 Exclusions to liability
6.1 Although every effort is made to ensure there is no damage to any items we clean, we do not accept liability for any:
a) Feather or down filled items including but not limited to : duvets, pillows, down jackets, etc.
b) Accessories or other items attached to or contained within any items cleaned including but not limited to : belt buckles, buttons, zips, beads, broaches, money, credit cards, logos, etc.
c) Items that are damaged by an accessories or other items attached to or contained within that item.
d) Pin holes or marks from tagging labels we attach to your items.
e) Items that have unclear or no cleaning instructions.
f) Items damaged when cleaned according to cleaning instructions, including but not limited to : colour loss or change, shrinkage, etc.
g) Items that have purpose made crinkles or creases from manufacturing that may be removed during the cleaning process.
h) Items that are not listed on your ticket or collection & delivery card.
i) Silk items that experience colour loss.
j) For loss, destruction or damage to wedding dresses unless they contain a detailed manufacturers care label complying with ISO 3758:2005 and are cleaned according to the instructions contained thereon
6.2 Skin items such as Suede, leathers, furs, or sheepskin garments can sometimes have inherent defects that are not apparent before cleaning and only become apparent after cleaning. In addition to the effects of normal wear, there are other conditions you should be aware of such as:
a) Some skins may have weak or thin areas that can chafe during processing.
b) Prior exposure to heat and moisture can cause skins to become tender, stiff or brittle.
c) Some skins may shrink or loose shape during processing.
d) Some types of stains may not be removable
e) Colour uniformity cannot be assured if skins were not originally matched evenly.
f) Linings that are heavily soiled may be difficult to clean satisfactorily.
7.0 Terms of Payment
7.1 Collection & delivery customer must either pay before or on delivery by cash, credit card, debit card or bank transfer.
7.2 We reserve the right not to collect or deliver any items until payment has been received.
7.3 Counter customers must either pay before or on collection by cash, credit card, debit card or bank transfer.
8.1 In situations where there is uncertainty as to the cause of damage to an item we can arrange for a third party analysis by the Laundry Technology Centre.
8.2 In the event that we are clearly at fault then we shall settle the costs of the analysis along with the settlement of the claim.
8.3 In the event that we are not clearly at fault then the costs of the analysis will be settled by the customer and the query or claim will be concluded.
8.4 Any claim settled will be settled in the form of a credit note.
8.5 Any claim settled will be on the condition that it is accepted by the customer as full and final settlement.
9.1 Connoisseur Dry Cleaners may use the information you provide to be in touch with you and to provide updates and marketing. You can change this at any time by by contacting us at firstname.lastname@example.org. We will treat your information with respect.
10.0 Changes to Terms & Conditions
10.1 We reserve the right to make changes to our terms & conditions at any stage without prior notice.